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The Heidelberg

Terms and Conditions

Thank you for choosing to stay at our property. To ensure a smooth and respectful
experience for all parties, please take note of the following terms and conditions:


1. Cancellation Policy

 

  • Full refund if cancelled at least 30 days before check-in.

  • 50% refund if cancelled 7 to 30 days before check-in.

  • No refund if cancelled less than 7 days before check-in.


2. Maximum Occupancy

  • The property accommodates a maximum of 4 guests.

  • Exceeding this limit may result in cancellation of your stay without refund.

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3. No Smoking

  • Strictly non-smoking indoors.


4. Pets

  • Pets are welcome with prior approval.

  •  An additional fee of $80 per stay will apply.

  • A maximum of 2 pets is allowed.


5. Identification Requirements

  • The cardholder must upload a valid driver's license or government-issued photo ID prior to check-in.

  • ID must match the name on the booking and payment method.

  • We reserve the right to cancel any booking without proper ID verification.


Please respect these rules to help us provide a safe, clean, and enjoyable environment for everyone. If you have any questions, feel free to reach out before booking.

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